Refund, Return & Cancellation Policy

Cancellations

Buyers may request cancellation before dispatch. Cancellation is not guaranteed after shipment. Confirmed refunds return to the original payment method, subject to provider processing times.

Returns

The listing shows the seller's return window and lawful exclusions before purchase. Open a request within that window, provide the reason and useful evidence, and retain the item and packaging for review.

Wrong, damaged, counterfeit or undelivered goods

Report these promptly through the order flow or support. Pretali may review listing details, messages, tracking and evidence from both parties. Seller terms do not remove statutory consumer remedies.

Refund timing

Approved refunds go to the original payment method. Payment-provider and bank processing times apply. Shipping, duties and return postage are refunded where the displayed policy or applicable law requires.

Non-returnable items

Clearly disclosed hygiene-sensitive, personalised, perishable or final-sale goods may be ineligible for change-of-mind returns where lawful. This does not exclude remedies for defective, counterfeit or materially misdescribed goods.

Disputes

Pretali may hold seller settlement while an authorised reviewer assesses a dispute. Email support@pretali.com with the order number.