Shipping & Delivery Policy

1. Seller-managed fulfilment

Sellers currently arrange fulfilment using a lawful carrier that serves the origin and destination. Pretali does not automatically book third-party courier pickups and does not guarantee carrier coverage.

2. Delivery charges and serviceability

• Seller-set charges: Delivery charges shown at checkout come from the applicable seller/order configuration; Pretali does not promise a universal free-shipping threshold.
• Serviceability: Sellers must confirm that their carrier can serve the buyer's address before dispatch.
• Cross-border orders: Worldwide availability depends on the seller, carrier, product restrictions, destination law, customs and payment-provider support.

3. Dispatch and tracking

Sellers must package goods safely, dispatch within the stated timeframe and provide valid carrier/tracking details when available. Shipping labels, pickup booking and carrier scans are managed outside Pretali unless a future integration is expressly announced.

4. Returns and delivery disputes

1. Buyer request: The buyer submits an eligible request within the displayed window with a reason and useful evidence.
2. Review: The seller or an authorised Pretali administrator reviews the request and any dispute.
3. Return shipping: The responsible party arranges return carriage under the displayed policy or applicable law; automatic reverse pickup is not currently provided.
4. Resolution: Approved refunds are returned through the original payment route where possible, subject to provider processing and lawful deductions.